Marknest Marknest · AlphaBlue, Thailand
Support
Help with Marknest accounts, local Libraries, synchronization and billing.
Last updated: October 15, 2026 · English policy text
Contact Marknest
Email support@marknest.net. Marknest is operated by AlphaBlue in Thailand. Include your app version, device/OS version, the steps that failed and any visible error. Remove private content from screenshots. We will never ask for your password, email verification code or full payment-card details.
Your local Library
A Library is a directory of Markdown files and original attachments you control. Keep a copy before moving it or changing accounts. Each device uses its own Library, even when the directory is in iCloud or Google Drive. Use Marknest sync between devices rather than sharing one active provider directory. Files opened locally remain local unless you explicitly copy them into a bound Library and synchronize.
Offline editing and sync
Download Library in Settings → Library before going offline. Confirm that the documents and attachments you need are available. Local edits save before cloud delivery; reconnect and use Sync now to check pending operations. Do not delete the Library or reinstall the app to troubleshoot unsent edits. Save a recovery copy and contact Support if saving or synchronization fails.
Conflicts and missing files
Review conflicts before replacing either version. A provider file waiting for download is not necessarily deleted. Check network access, provider availability and directory permissions. Keep local originals and recovery copies while investigating. Avoid including the contents of private notes in your first support message.
Delete an account
In the native app, open Settings → Account → Delete account, request a verification code, enter it and confirm. Download your Library first if you want a local copy. Acceptance stops cloud access and starts background cleanup. If the outcome is unknown, keep synchronization paused and contact Support before creating another account. If you cannot sign in or use the app, email support@marknest.net for identity-verified deletion assistance.
Subscriptions and privacy
For web subscription cancellation, billing corrections, refund questions or privacy requests, email support@marknest.net. Account deletion cancels active Stripe subscriptions during cleanup without an automatic refund. Statutory rights remain available. See the Privacy Policy and Terms of Service for retention, ownership and service details.